People, and the way they think, feel and behave, are fundamental to the success of any organisation.
Even the most technologically advanced organisations rely on people to achieve their goals. Their achievements are the sum of the efforts of all the people in their organisation.
As a society, we understand increasingly more about what helps people to stay well and bring their best selves to work. But, in the pressures of the modern workplace, much of this is forgotten or ignored.
As a freelance consultant, I partner with organisations to help their people thrive at work, so that they can better achieve their organisational goals.
I have two key areas of focus:
Employee Experience (EX)
EX is how a person thinks and feels about every interaction they have with an employer. These interactions take place across the entire employee journey from awareness to alumnus, and with all elements of the employee ecosystem, including the organisational culture. It’s a great EX that drives true engagement, enabling talented people to achieve amazing things. Whether you’re looking to define your EX vision, assess your current EX, or create great experiences, I can help you to make your EX work manageable, evidence-based and impactful.
Change Management & Behaviour Change
Too often performed as a form of due diligence, Change Management has the potential to make or break your programme. Whether it’s a localised change effort or full transformation, ultimately you need people to do things differently. Psychological models tell us that this requires a change in the way we think and feel. Rather than using ‘behavioural psychology’ and ’neuroscience’ as marketing buzzwords, I use my psychological training to bring more evidence-based approaches to traditional change management, to drive tangible, positive change.
“Heather supported me to help a UK Financial Services client develop a set of ways of working principles to roll out across their organisation and become more effective and collaborative. Heather brought a real depth of expertise in behavioural change to a set of training initiatives we developed, as well as shaping a leadership programme for their top 150 leaders. Heather has a great way with clients, building trust, strong relationships and taking them on the journey. I hadn’t worked with Heather for a number of years, but it’s great to do so again and gain the benefit of her drive, focus, creative thinking and attention to detail. I look forward to working together again soon!”
SIMON PIESSE, ASSOCIATE VICE PRESIDENT, NORTH HIGHLAND, JANUARY 2021
“I had the pleasure of working with Heather on one of the most challenging projects in my career to date. Her humble approach, commitment to the project, and genuine curiosity are the areas that really stood out for me. The project involved delivering behavioural change interventions impacting around 4000 employees. She was responsible for creating and delivering high quality content to the Board which was made up of the CIO, CCO, CHRO and COO. Her ability to create psychological safety meant we were able to build strong relationships and work as one team with client stakeholders. There were quite a few challenging moments on the project and Heather was able to overcome these by asking incisive questions and taking time to listen and learn from different perspectives. I would highly recommend Heather as a brilliant consultant and coach and have learnt a great deal from her.”
MANTAS BOLYS, ORGANISATIONAL PSYCHOLOGIST, NORTH HIGHLAND, JANUARY 2021
“Heather is a real expert in her field. She’s added huge amounts of value to our business by delivering a change management framework and toolkit. As part of this, she used her understanding of our culture to design tailor-made tools for developing our change leadership and resilience skills. She’s also been successfully coaching my team to develop their confidence in their change management skills. This has been an astonishingly good piece of work, which has really made a difference. We’re now in a position to be much more change-ready and resilient.”
BARRY HOFFMAN, HR DIRECTOR, LANDSEC, JULY 2020
“Heather is an absolute ‘Experience’ expert, and can apply her expertise across many scenarios. She’s amazing for this alone, but there’s much more to what she does. She approaches each assignment with absolute integrity, focus on the objective, and achieving impact for her client. To say Heather is a pleasure to work with is an under-estimation of her as an individual.”
ELLIOTT DEXTER, FOUNDER, HANDPICKED SOCIETY, OCTOBER 2019
“Heather’s signature quality is her blend of expert technical knowledge, human insight and her engaging style. She has fantastic insight into how individuals and organisations behave, and a rare ability to make the complex manageable and the nebulous clear. She has brought a clarity, perspective and reality that sharpened our focus and delivered meaningful, measurable results.”
JONATHON NOBLE, MANAGING DIRECTOR, HUMAN ENGINE, AUGUST 2019